Shipping

GROUND LEVEL CLOTHING IS RUN BY ONE COLLEGE ENGINEERING STUDENT. PLEASE HAVE PATIENCE WITH SHIPPING.

Shipping Prices

T-Shirt Shipping Prices:

All US orders are shipped with a flat rate of $4.90.

All other international orders are shipped with a rate determined by Shopify at checkout.

Please expect all orders to take 2 to 3 weeks to reach your doorstep. This is a one man team and sometimes shirts are made to order and my supplier likes to take their sweet time after I order shirts. I intend to ship your items within 2 weeks or less but things may happen and it could take a little longer.

Customs

I am not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim I will contact you to arrange a reship or credit to the website. As mentioned in the return policy, we do not offer refunds, returns, or exchanges.

Addresses must be in English.

Tracking

At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Once your order has left my hands I no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.

Ground Level Clothing is not responsible for any lost package. Please contact the courier if you experience any issues with your package being delivered.